Welcome to ANTZ Imports online! You, our customer, are #1 at ANTZ Imports, and so we strive to respond within 4 business hours of receiving your emails, voice mails, or faxes. We also strive to ship the same day or the very next business day from the time we receive your order. At certain times of the year (e.g. heavy trade show season, holidays), we are understaffed. We apologize in advance if there is a delay in getting back to you. We value your business, and look forward to hearing from you via any of the communication methods below: Email us: antz@antzimports.com Call us: 1-888-531-2903 Fax us: 503-922-0997